FAQs

What is beef jerky?
Why is my order status "pending"?
Why is most beef jerky so expensive?
How is Big John's Beef jerky different from other brands?
What is the difference between Strips and Steak Fries
How long will my jerky stay fresh?
What's the best way to store it?
Is jerky safe from bovine spongiform encephalopathy (BSE), aka Mad Cow Disease?
How do I place an order?
Can I get different flavors when ordering sampler packs?
Do you keep personal information on file?
Is my personal information safe?
Where can I buy it besides at www.bigjohnsbeefjerky.com?
How long does shipping take?
Can I track my order?
Can I order wholesale?
Are there any discounts available?
Do you have any gift items?
Do you offer Military Discounts?
Can I get jerky shipped automatically each month?
Can I buy stock in SME Foods?
What happens if I don't like it?
Where do you buy your beef?
Where is it made and packaged?
What payment methods do you accept?

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What is beef jerky?
It is jerky made with beef. The word "jerky" itself comes from the Quechua term Charqui, which means "dried meat". Jerky is an early application of food preservation because jerky can be stored without refrigeration.

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Why is my order status "pending"?
"pending" just means that it has not been shipped yet.

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Why is most beef jerky so expensive?
The main reason is that all jerky is costly to make. Beef is about 60% water, so when it is dried most of the weight is evaporated. It takes about 2.5 Lbs of quality beef to make 1 Lb of jerky. Secondly, many jerky companies use expensive chemicals and preservatives when making their jerky, and they have a lot of waste just based on how they make it. We use minimal preservatives, especially in our Original and Fiery Hot flavors, and have a unique process is much more efficient and reduces waste considerably. This saves you money. Finally, ordering directly from us "cuts out the middleman" and allows us to pass the savings directly to you.

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How is Big John's Beef jerky different from other brands?
Our jerky is made using a totally different and unique process (patent pending) than all other jerky on the market today. For one, it is smoked with real hickory wood chips for over 14 hours, unlike other brands which use artificial smoke flavoring and/or smoke it for just a few hours or less.

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What is the difference between Strips and Steak Fries
Our Strips are the way we have been making jerky for years and is preferred by most of our customers. Steak Fries are a much thicker cut of jerky and is enjoyed by those who like big, thick pieces of jerky. In fact, they are called Steak Fries because they are about the size and shape of a steak fry.

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How long will my jerky stay fresh?
We guarantee unopened bags will remain fresh until at least the "Sell By" date. Once a bag is opened it should be eaten or frozen within 7 days.

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What's the best way to store it?
Store your jerky in a cool dry place avoiding direct sunlight. Once a bag is opened, remove as much air as possible and close the bag. It can also be stored in the freezer. Make sure you allow it to get to room temperature before eating because IMHO jerky Popsicles aren't very tasty! Avoid the refrigerator because changes in temperatures can cause condensation in the bag and lead to a shortened shelf life.

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Is jerky safe from bovine spongiform encephalopathy (BSE), aka Mad Cow Disease?
Beef jerky is perfectly safe from bovine spongiform encephalopathy (BSE), aka Mad Cow Disease — and has nothing to do with how the beef has been preserved. Additionally, it's not possible to contract Mad Cow disease from whole muscle jerky — BSE is found in the brain and spinal cords of infected cows.

Mad Cow disease is a result of protein mutations that result in neuromuscular degeneration. Although there is a human form of this disorder as well (Creutzfeldt-Jakob disease), the only way a human can contract the illness from cows is from consuming the flesh of an infected cow. The chances of this are negligible at this point in time because the USDA (as well as the equivalent agencies of other nations) increased random testing of cows and tightened restrictions of the use of high-risk animals in the production of anything that would reach the mouths of humans or our pets (cow carcasses were used heavily in the production of pet food in the past, as well as in the production of feed for other animals).

According to the USDA, as a result of changes in their testing and preventative measures, the number of cows that tested positive for Mad Cow fell 99% from 1992 to 2011. In 2011 there were a mere 29 Mad Cow-positive cases in the US — and USDA testing showed these had nothing to do with eating infected animal feed, further suggesting the risk to humans has been all but eliminated.

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How do I place an order?
Select the item you would like to purchase, enter the quantity you want and click Choose Styles and Flavors. A pop up box will open and allow you to choose your flavors. Make sure to choose Styles and Flavors for all bags. Click "add to box" to proceed. You will then enter your payment and billing information, verify all the information is correct and submit your order for processing.

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Can I get different flavors when ordering sampler packs?
Absolutely. Our customized shopping cart will make it easy to choose any flavor or combination of flavors for any sampler pack.

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Do you keep personal information on file?
We keep your personal information on file to fulfill you order and for business records. This includes your name, billing and shipping addresses, phone number and email address. All credit card and payment information is kept on file only if you choose. Please see our privacy policy for additional information.

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Is my personal information safe?
Yes. We use industry standard 128-bit encryption when submitting any personal data and storing payment information (optional). In addition, our entire shopping cart has been built from scratch using the latest security protocols and procedures. Please see our privacy policy for more details.

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Where can I buy it besides at www.bigjohnsbeefjerky.com?
Our jerky is sold primarily though this website, but can also be found in many retail locations throughout the US. Contact us to see if it is available in your area.

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How long does shipping take?
We make our jerky fresh daily and in many cases it is shipped the same day it is packaged. Please allow 1-2 business days for your order to be shipped, and an extra day or so around the Holidays. Transit time is generally 1-3 business days for US customers and 6-10 business days for Canadian/US Military customers. Contact Us if you have any questions or concerns.

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Can I track my order?
You can track most orders. Tracking is not available for US and Military orders under 1 Lb and Canadian orders under 4 Lbs.

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Can I order wholesale?
Yes. There are minimum purchase requirements. See our Wholesale info page for details on how to open a wholesale account. You can also checkout our Sampler packs and Combo Packs as some are priced at wholesale.

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Are there any discounts available?
Absolutely. Our Featured Special and Sampler Packs are great ways to save everyday. Choose to receive our email specials when you set up your account to get great specials delivered right to your inbox. Our Loyalty Rewards program gives customers additional discounts automatically on all orders.

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Do you have any gift items?
Our beef jerky makes a great gift all year around. While our Jerky of the Month Club is the most popular gift item, Sampler Packs are also very popular. We'll even send a gift message free of charge.

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Do you offer Military Discounts?
Absolutely. We proudly support our troops. Click the Military Discounts link to see the specially priced items just for the Military.

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Can I get jerky shipped automatically each month?
Yes. Our Jerky of the Month Club is 1 Lb of jerky per month. You can also have any of your previously placed orders shipped automatically each month (or as often as you like).

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Can I buy stock in SME Foods?
No. Not yet anyway.

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What happens if I don't like it?
We doubt that will happen. If it does happen, though, don't eat it. We will gladly replace it or refund your money. However, we generally do not give refunds after you have already eaten it.

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Where do you buy your beef?
We purchase our beef from a local distributor, who gets it from major meat processors in and around Pennsylvania.

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Where is it made and packaged?
Right here in the USA! All of our jerky is hand made and packaged by hand in our USDA-inspected facility in York. PA.

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What payment methods do you accept?
We accept Visa, MasterCard, American Express, Discover and PayPal for online orders. We also accept checks and offer payment terms for our wholesalers and distributors with credit approval.

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No more questions - I want some now!


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